Use all your tools – Phone calls are great, but have you tried sending an e-mail, fax, or writing a letter? Do you provide monthly statements to your customers as reminders of balances due? Is there another way to encourage payment from your customers? Have you placed all your eggs in one basket? Spread them around! Some customers are not in their offices between 9 to 5 when you’re working so they can’t return calls during “normal business hours.” Giving your customer options to contact you gives them choices.
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